Faulty Items

We’re really sorry to hear you’ve received a faulty item – that’s never what we want. Whether it arrived damaged, isn’t working properly, or just doesn’t seem right, we want to make it up to you.

Please fill out the form below with as much detail as you can, and if possible, email a few photos of the issue to enquiries@mypure.co.uk. This helps us work with the manufacturer to sort things quickly – whether that’s a refund, a replacement, or another solution.

Thanks for your patience – we’ll get this sorted as soon as possible!