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Frequently Asked Questions
Are MOSSA products natural and organic?
Are MOSSA products natural and organic?
Yes. MOSSA is certified by COSMOS. Each ingredient is carefully selected to nourish the skin without synthetic additives.
Are the products suitable for sensitive skin?
Are the products suitable for sensitive skin?
Most MOSSA products are formulated to be gentle and suitable for sensitive skin. They are free from common irritants, though customers with specific concerns are encouraged to review the ingredients list or conduct a patch test.
Are the products vegan and cruelty-free?
Are the products vegan and cruelty-free?
Yes. MOSSA is 100% vegan and cruelty-free.
What is the shelf life of MOSSA products?
What is the shelf life of MOSSA products?
Unopened products typically last up to 30 months. Once opened, they are best used within 6–12 months (as indicated by the PAO symbol on packaging).
Is the packaging recyclable or plastic-free?
Is the packaging recyclable or plastic-free?
MOSSA uses eco-conscious packaging, including recyclable materials, post-consumer recycled plastics, and responsibly sourced paper.
Can I get a free gift with purchase?
Can I get a free gift with purchase?
Yes – at MyPure we always offer a free gift when you spend £60 or more. You can browse our current selection of free gifts on the Complimentary Gifts page.
You can add your chosen free gift to your basket at any time while shopping, but please make sure your final order total (the amount charged to your card) is at least £60 after discounts and vouchers. If the qualifying spend isn’t met, the free gift will be removed from your dispatched order.
Can I get free samples with my order?
Can I get free samples with my order?
Yes – you can choose up to 5 free samples with every MyPure order. All the products available for sampling are listed on our Free Samples page.
To claim yours, head to a product page, choose the sample size (usually 2ml–10ml), and add it to your basket. If a sample is out of stock, the sample size option will appear crossed out and can’t be selected.
Samples are a great way to try new products before committing to the full size – and they’re completely free with your order.

