Send us a quick email to enquiries@mypure.co.uk or chat with us online – don’t forget to include which product you’re returning and why.

You can return any product within 30 days of purchase, as long as it’s in brand new condition – that means unused, unopened, in its original packaging, and with all seals fully intact.

Refunds are usually processed within 7 days from when we receive the item(s).

We don’t offer direct exchanges. If you’ve changed your mind or ordered the wrong item, just return the product to us and place a new order for the one you’d like instead. It’s quick and easy – and means you won’t have to wait around!