Next Steps:

✅ Secure Packaging: Please package your items securely using sturdy materials and padding to prevent damage during transit. Items that arrive damaged due to inadequate packaging may not be eligible for a refund.

✅ Include Important Details: Be sure to enclose a note with your name & order number to help us process your refund promptly.

✅ Use a Trackable Service: We recommend using Royal Mail Tracked 48 or a similar tracked service for peace of mind. Customers are responsible for return shipping costs.

Return Address:

Mypure Returns
Unit 1A/B
Bethersden Business Centre
Chequer Tree Lane
Bethersden
Ashford
Kent
TN26 3JL

Refund & Processing Time:

Once we receive your return, we’ll check that it meets our return policy requirements and process any eligible refunds. You’ll receive a confirmation email once your refund has been issued.

If your item is faulty or incorrect, kindly contact our team before returning it so we can assist you. If you have any questions, feel free to get in touch—we’re happy to help!